Booking terms

General information about booking accommodation at DCU’s campsites.

Sales and delivery

In the following, you will find useful information about booking spaces at DCU’s campsites. You can read about how we process your information, how you receive a purchase receipt and much more.

Payment

All prices are stated in Danish kroner, including VAT and all taxes unless otherwise specified.

Payment can be made using one of the accepted debit/credit cards for online booking, including Visa and MasterCard.

Processing fee

No processing fee will be added for stays booked online. If the same stay is booked via phone or personal service, a fee of DKK 35 will be charged per booking. This processing fee will not apply if the trip cannot be booked online.

Payment rules for caravanners

Season	Deposit	Remaining amount must be paid
Preseason	DKK 1,000 paid upon departure — but no later than 1 November — the previous year	45 days prior to arrival
Peak season space	DKK 2,000 paid upon departure — but no later than 1 November — the previous year	45 days prior to arrival
Post-season	DKK 1,000 paid the year before, or no later than 1 July the same year	45 days prior to arrival
Winter season	DKK 500 paid upon departure following the previous winter season, but no later than 1 July the same year.	45 days prior to arrival

Payment for units/rental units

Unit	Deposit	Remaining amount must be paid
Cabin rental	DKK 300	45 days prior to arrival
Mobile home	DKK 300	45 days prior to arrival
Glamping tent	DKK 300	45 days prior to arrival
Unit space	DKK 300 However, it will not exceed the booking cost	45 days prior to arrival

Rules and payments for cleaning appear on the booking confirmation.

Payment reminders are sent in accordance with the following structure:

Payment reminder 1	40 days before arrival
Payment reminder 2	35 days before arrival
Cancellation of booking	30 days before arrival

Information about booking online

You can book with confidence via DCU’s booking system. As a consumer, you are generally insured against the risk of online credit card misuse. Therefore, there is no deductible if you experience misuse of your credit card on the Internet. On the following websites, you can read more about how, as a consumer, you can address online payments: www.betaling.dk, www.fdih.dk.

Changing a booking

To change a booking, please contact the campsite.

Delivery

When you book and pay for a cabin, a room, a space for your own tent or a space for your own caravan or motorhome, you will be presented with a booking confirmation/contract from the campsite specifying the price of your purchase. The contract can be printed from the website after the booking has gone through successfully. We also send the booking confirmation to the email address you provided when you created the booking.

The product is considered to be delivered upon your arrival at the campsite (delivery ends on the day of departure). Both of these dates are stated in the above contract. The ordered product cannot be transferred to others or redeemed for cash.

Right of cancellation and reimbursement

Right of cancellation and reimbursement for caravanners

As a caravanner, you have the option to cancel your booking according to the following terms:

If you cancel more than 30 days before arrival, the entire package price will be reimbursed, minus the deposit, which will be deducted as a cancellation fee.
If you cancel between 30 days and 14 days before arrival, 50% of the price of the stay will be reimbursed, minus the deposit, which will be deducted as a cancellation fee.
If you cancel within 14 days of arrival, there will be no reimbursement.

If your holiday with us has already begun, the booked period is binding and cannot be transferred to others.

Right of cancellation and reimbursement for units/rental units

You have the option to cancel your booking under the following conditions:

If you cancel more than 30 days before arrival, the entire package price will be reimbursed, minus a DKK 300 cancellation fee.
If you cancel between 30 days and 14 days before arrival, 50% of the price of the stay will be reimbursed, minus a cancellation fee of DKK 300.
If you cancel within 14 days of arrival, there will be no reimbursement.

If your holiday with us has already begun, the booked period is binding and cannot be transferred to others.

Registration of information

The campsite registers your name, address, email address and other information submitted in connection with the booking in its customer register. The information will not be disclosed to others, but the campsite will keep the data for 5 years.

The campsite uses cookies and a secure connection to safeguard the information you provide on the page.

When paying by credit card, information is registered via a secure server, where it is encrypted before being sent over the Internet.

The campsite is not responsible for pricing errors in the online booking system. The prices stated on the website therefore always apply.

Processing of complaints

If, for whatever reason, you do not receive the contract confirming your booking, and you have not received an error message from the system, you can write to the address or call the telephone number below.

Complaints about the booking procedure, the booking itself or the product (i.e. the stay) must be made within a reasonable timeframe after discovering the defect, or after identifying the issue by reading through your contract. You can complain in writing or orally. The right of complaint under the Sale of Goods Act, Section 83, Subsection (1) will lapse one year after you have received the product (i.e. your stay), unless otherwise agreed.

Your complaint will be processed as soon as possible after it is received by the campsite.

The campsite will decide whether the goods received are to be refunded, exchanged or whether to compensate by price deduction.